Streamline your internal processes and services
One central place where IT manages everything from hardware and software to contracts. Employees across your organization quickly spot problems or easily request services. Your team keeps an overview, your colleagues get help faster.
FreshService
From loose processes to complete control
Freshservice is the IT Service Management (ITSM) platform that supports ITIL processes. It gives your team structure, visibility and automation, ideal for IT teams looking to streamline their internal processes.
You will manage, among other things:
- Incidents and service requests
- Problem, change and release management
- Projects, assets and contracts
- Reporting and SLA monitoring
From incidents to projects, everything runs through one central flow. No more fragmented tools or error-prone follow-up, but overview, automation and control.
Complete control of your assets, from device to data center
Freshservice includes a built-in CMDB and asset management module that lets you manage hardware, software, licenses and contracts.
You know exactly who is using which laptop, when licenses expire and where assets are located. No more separate Excel files, just one source of truth, centrally and in real time.
Extra power with Device42
Pair Freshservice with Device42 to automatically discover assets, visualize dependencies and map data centers or network infrastructure. From laptops to racks, always up-to-date and insightful.
Grow to proactive management with ITOM
Freshservice also supports IT Operations Management. This takes you from reactive monitoring to proactive control of your entire environment.
- Discovery tools - automatically detect all IT assets
- CMDB - see relationships between hardware, software and users
- Alert management - collect and manage alerts from tools such as Datadog, SolarWinds or Nagios
- Workflow Automator - automate actions based on monitoring events or internal triggers
Your IT team prevents problems before they even arise.
Less pressure on your teams thanks to automations
Freshservice automates repetitive tasks, allowing your team to click less and focus more.
- Tickets are automatically assigned or escalated
- Approvals are automatic based on rules
- Notifications, reminders and status updates are automatic
No more loose follow-up emails or manual forwarding.
That way every process runs smoothly and you get time for what really matters.
Automate your onboarding and offboarding
New colleague on the way? Through Freshservice, you start a full onboarding flow with one request.
- Accounts and accesses can be automatically provisioned
- Tasks are assigned to appropriate individuals
- The appropriate laptop and software are prepared
- HR and team leads are automatically notified
Offboarding is also done in a controlled and secure manner. Admissions are revoked, devices are retrieved, and everything is recorded, with no loose emails or forgotten steps.
This ensures a consistent, efficient and safe experience with every staff change.
Understanding your operation, by team or process
Freshservice makes your internal operations measurable. Reports show which types of tickets tend to recur frequently, where bottlenecks are, and how quickly your team responds.
- Monitor SLAs, open requests and trends
- Analyze bottlenecks by team or service
- Build reports visually or via prompts
With real-time dashboards, you keep a grip on your workload, per team, per process or per asset. No more gut feeling, but informed insights that help you improve.
Work smarter and respond faster with Freddy AI
With Freddy AI, Freshservice becomes even more powerful. This AI assistant helps IT teams, colleagues, customers and managers work smarter.
Freddy Copilot
- Generates response suggestions
- Summarizes tickets
- Makes suggestions for ticket classification and allocation
Freddy Self-Service
- A virtual agent solves queries without intervention
- Forms are not needed anymore: just type it in
- Relevant help articles are automatically generated
Freddy Insights
- Ask questions in plain language
- Get real-time insights about performance, bottlenecks or trends
Less typing, faster support, smarter insights.
Pair with your favorite tools
Freshservice integrates effortlessly with what you already use: tools such as Microsoft Entra, Microsoft Teams, Jira or Freshdesk.
Done with manually copying data into different tools. Share API-based data between Freshservice and other internal tools or external vendor tools.
Everything remains linked and up-to-date, without duplication or manual intermediate steps. You notice this in your daily operations and in the speed of your internal support.
Flexible system, ready for the future
Freshservice works for small teams as well as large organizations. It is intuitive to use and much lighter than unwieldy alternatives such as ServiceNow or Jira.
You grow at your own pace: easily add new users, processes or automations without having to rethink or rebuild your system each time.
A scalable solution, without the complexity often associated with enterprise tools. This keeps you flexible, efficient and ready for what’s to come.
Smart support requires smart implementation
Freshservice offers many possibilities, but only with the right approach can you really get the most out of it. At H4Tech we do not start with building, but with understanding: we listen to your processes, think with you and translate that into a logical design.
A thoughtful solution, tailored to your team and ready to use from day one.
Wondering what that looks like for your organization? H4Tech is an experienced Freshworks partner who will guide you through implementation, optimization, migration, integration, reporting and support.
Want to use Freshservice for better internal support? Request a demo or try it for free, and discover what a smart help desk can do for your team.
Thanks to Freshservice's strong confidence, patience, understanding of our company and H4Tech's technical know-how, we have built trust. We not only improved Freshservice settings, but also successfully migrated another 15 business help desks to Freshservice.
Rineke Renema
Senior project Manager Carrefour
Are you already using Freshservice?
Then you’re already well on your way. But in many environments there are still gains to be made: in automation, ticket flows or reporting. H4Tech helps you get more out of your existing setup.
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